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Newside is located at Nieuwezijds Voorburgwal 156, which is easily accessible by public transport.

You can take Tram 2, 12, 13, & 17 from Amsterdam Central Station and get off at the ‘Dam’ stop, where you'll easily find our storefront. By foot from Amsterdam Central Station, it’s just a 10-minute walk through the city center.

If you’re visiting us by car, we recommend looking for a parking space on the Spuistraat street (between the house numbers 44 to 109). That street is parallel to the store, and only a short walk away from Newside.

We have a spacious fitting room available for a select number of outfits.

Yes, of course! We are a physical store with a webshop that gives you a live feed of the current store stock.

We do and we don’t make use of any marketing logos on your parcel either. Your orders are shipped and delivered in either a bubble-wrapped envelope or in a brown box. It’s completely discreet.

On the package, you’ll typically find labels and courier stickers. On the label itself, you’ll find a neutral company name and address as the sender (not Newside).

Again, just a neutral company name. It’s a secret between us and our customers, but rest assured that the statement is in no way or form connected to the Newside name.

Within the Netherlands and Belgium, shipping costs are €6.50 (inc. VAT) and we typically ship with PostNL. Within Europe, it’s between €14 to €20 (inc. VAT) depending on the final destination of the package (e.g. what country/zone it’s being shipped to).

We also ship internationally and shipping costs will always depend on the couriers we work with in the country/zone addressed for the order. We choose couriers depending on which can best handle the delivery in the fastest amount of time.

For more precise calculations on shipping costs–no matter the destination–please refer to the checkout page before purchasing your order.

That’s quite unlikely as our webshop has a live feed of what’s available in our Newside store, this means you’re always able to order any product you see on our online webshop.

If in any case your order isn’t in stock at the desired time, or you’re looking for a specific product that we’re familiar with, we’ll always try to get the product(s) through other providers first. We’ll even order it ourselves, notify you, and send it out asap. Anything for our customers.

In the Netherlands and Belgium, orders will arrive the next day if placed on a weekday (Monday to Friday) before 3:00pm/15:00 (if there aren't any delays from the courier).

Orders placed on weekends (Saturday and Sunday) will be combined with Monday’s shipments and delivered the following Tuesday.

Shipping to all other countries will typically take 3 to 5 business days (depending on the country).

Orders placed and paid for on weekdays before 3PM are sent from the Newside store on the same day. The delivery of the orders however, will always depend on the destination and couriers available.

When it comes to receiving the order, Newside has a legal agreement with shipping companies that all shipments must be signed for. If not signed, it is agreed that the package may not be delivered to the neighbors under any circumstances. If no one answers the door, another attempt will be made.

It’s possible to follow your order after it’s sent from our Newside store. You will receive an email with a ‘Track & Trace’ code (this is a free service). With this Track & Trace number/code, you can follow your package closely and see what stage of the shipping process it’s in.

Sure! All orders made online have a pick-up option. Once you’ve placed your order, you’ll get a notification from us that your order is ready to be picked-up. Show us your invoice (that you received by email) and we’ll hand over your order in unmarked bags.

Please check and confirm which item(s) you ordered and which product(s) were confirmed by email, does it match with the items you received?

If not, please email us at info@mynewside.com stating the order number and the name of the relevant article(s)/product(s). We’ll sort it out asap!

Yes! It's always good to have a toy cleaner. Why? Because like all cleaning products, toy cleaners are designed to clean sex toys and to protect the material integrity of these toys.

We recommend taking a look through our selection of toy cleaners here.

You don't want to boil mechanized devices or put them in the dishwasher. It’s safe to say you shouldn’t submerge or wash electric (plug-in devices) under running water either.

In this case, a good toy cleaner is your best option (you can take a look at our selection here). Clean your vibrating toys by unplugging these devices and wiping them clean (with a moistened cloth or wet wipes). Be sure to wipe off any soap residue and allow your devices to dry completely before using or storing.

Stainless steel toys are one of the simplest sex toys to clean, all you will need is antibacterial soap and water. You could also clean it thoroughly with wet wipes or Swiss Navy’s toy and body cleaner.

Just make sure to dry thoroughly after washing, before use, and/or storage.

You can typically clean silicone toys/dildos (without any mechanized parts) with soap and water. You can hand-wash them or run/wash them in the dishwasher, but if you choose to boil them instead, do so in plain water for 5 minutes (allow cooling completely before use or storage).

Even though you can do without, we do advise getting a toy cleaner for the best results. Also remember that silicone is known to attract lint, so you may still need to rinse your silicone toys prior to use.

Use water-based, hybrid, or plant-oil based lubricants with silicone toys. Silicone-based lubricants may damage the surface texture of some silicone toys.

Sometimes silicone-based lubes will change the surface texture of silicone toys. Typically this is subtle and doesn’t change the use/feel/safety of your toy. Most incompatibilities result in cosmetic changes only.

It’s very unlikely that your toy will be significantly damaged, but we do advise that silicone-lube users clean their silicon toys straight after use to minimize any possible damage to texture. For the best hygienic results, take a look at our selection of toy cleaners here.

Keep in mind that when it comes to butt plugs and anal toys, you/each person should have their own individual toys. If they’re being shared, they need to be carefully cleaned between people as there is risk of blood getting onto these toys (butt plugs and anal toys–even smaller ones– can lead to minor trauma to the lining of the anal canal). So be wary, be careful.

For the best results, we have a selection of special anal toy cleaners you can use. For the easiest results, you can first clean anal toys by washing them thoroughly with plenty of warm water and antibacterial soap (this helps wash off left-over lube and fecal matter). Repeat the procedure a couple of times as some lubricants can be harder to remove, and we want these toys clean, clean, clean.

Avoid using a scrubber or dish brush when cleaning these toys (hands only) as it can damage the surface of the toy(s), making it harder to keep clean in the future. Once clean, gently rinse off with plenty of water and pat it dry with a paper/hand towel.

Unfinished leather will spot and patina over time. Expect that the leather will spot or darken where lube or body fluid touches it. Finished leather (or garment leather, usually with a slightly glossy surface finish) on the other hand, is less likely to spot or darken when moistened with lube or body fluids.

If you want to clean your (unfinished or finished) leather strap-on harness, use quality saddle soap (specialized leather cleaner you can find at shoe repair shops) and a dampened cloth or sponge to clean. Lightly rub the cloth/sponge over the surface of the saddle soap to create a lather and rub said lather into the leather. Feel free to use a bristle brush to get into the rivets and crevices.

Then, rise and squeeze out the cloth/sponge and use it to wipe away the lather. You don’t have to rinse the saddle soap off. Let it dry fully by giving it a quick pat down with a towel, then hang it in place with good ventilation.

And remember: don’t put it near a heating source! Store your harness in a cool, dry place, out of direct sunlight. Hanging it up is ideal, but pay attention to things that might scratch the surface of the leather.

You can condition the leather after cleaning or when leather feels dry to the touch, and make sure to spot-clean with a damp cloth before drying thoroughly to store. Leather is skin, it requires a certain amount of oil to stay soft and supple.

Keep in mind that leather is an organic and porous material and as such it can become home to mold. Which means moisture will encourage tarnishing in the hardware. It can’t be sanitized with harsh chemical cleaners either, not without doing damage to the integrity of the material.

Check the previous question on unfinished/finished leather and how to clean and store your leather pleasure products. It’s the same situation here: use saddle soap and a dampened cloth or sponge to clean.

Wow, that sucks (and not in a good way). If you receive an item that’s not working properly or has arrived broken, please email us at info@mynewside.com stating the order number and the name of the relevant article/product(s).

Attach a photo or video of the issue within two weeks of its purchase and we’ll troubleshoot the problem with you or provide a replacement (if eligible and/or reported on time).

We’ll try our best to help and see what we can do for you.

Unfortunately, no, all outfit sales are final. We don’t do satisfaction guarantees because of the intimate and personal nature of the item(s) we sell, therefore we do not accept these returns.

Please consult the size charts and product descriptions/dimensions closely before purchase. If you have any other questions concerning sizes, contact us first before purchase.

Yes, and the link can be found here .

You have the right to return your product(s) within 14 days after purchase or delivery–without giving reasons for return– by using the return form. Send the product(s) back including all accessories accompanied by the sale of confirmation, the invoice/receipt, the packing slip and/or proper packaging.

If you want to have the refund amount of your returning product(s) back, then this will happen within three days. The cost of returning the product(s) will be on your account and deducted from the refund amount unless a clear fault of Newside is concerned.

Personal products (i.e. sex toys) can only be returned if the package is sealed. For certain products (due to hygienic reasons) the right of withdrawal is excluded.

If you want to return something, the return form and address can be found here.

We ask you to completely fill in the return form and send your first + last name along with the returning product(s). If you don’t have a reason for returning the product(s), we’d still ask you to fill in this form.

We at Newside have the utmost respect for our customers’ privacy and in no way will we offend this priority. We guarantee not to release any information gathered from our customers. Any information that we gather from our visitors is kept secure and never shared or sold to any third party.

We at Newside do not acquire any more information about our website visitors than is required by law or otherwise necessary in order to provide a high level of customer service. Additionally, we train our employees about the seriousness of privacy and give access to information about our visitors only to the employees who require it to perform their jobs.

Lastly, we also hate receiving junk and unsolicited emails. Therefore we will never give your email address to a third party, so you don’t have to worry about that.

All cash payments can be made at our Newside store during in-person shopping hours (daily from 10.00 to 21.00). You can also order products on our website in advance and choose the ‘cash payment’ option to pay for your order in-store. We’ll make sure to hold it for you.